PROCESS - ZENDESK - How to add a value add in Zendesk
OBSOLETE - ZENDESK - VALUE ADD.
How to add a value add in Zendesk. Value Add is a call type in Zendesk we use if we have offered the caller something that they may not have been originally asking for, but we think they could use. If this is done, it will be used over any other code in Zendesk. As pictured below, you will select Value add as the call type and add an internal note stating what the caller had originally called for and what you offered as a value add: [IMAGE: PROCESS - ZENDESK - How to add a value add in Zendesk_image1.png]