PROCESS - ZENDESK - How to answer a call in Zendesk OBSOLETE INSTRUCTIONS - KEPT FOR REFERENCE ONLY. https://swagelok.sharepoint.com/sites/SSC_MINN-CSRIAM/Shared%20Documents/CSR%20IAM%20VMI%20team/Work%20Instructions/ZZ%20--%20Archived%20---%20DO%20NOT%20USE%20THESE%20DOCUMENTS/PROCESS%20-%20ZENDESK%20-%20%20How%20to%20answer%20a%20call%20in%20Zendesk.docx?d=wedffa07dd7ff4621b20a6f2dc0f7bf84